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Remote Service

May 09, 2018

Another benefit of a battery monitoring system is its ability to enable remote service, removing the burden of battery maintenance from in-house staff and expanding the value of the monitoring system. Remote services organizations provide both the dedicated resources and specialized expertise to perform real-time diagnosis of potential problems and near instant notification when a problem occurs.

When performance data falls outside of established parameters, an alert is transmitted to remote power system engineers and/or product experts who assess the situation through data analysis. This, in turn, can generate a work order to inspect, repair, or replace the part that caused the alert, or can initiate a notification to key personnel. In either case, problems that have the potential to result in lost production or damage can be avoided.

In addition, a dedicated service organization can often identify larger infrastructure issues based on battery type or application. Because they have access to data from multiple locations, they can spot potential problems caused by a certain part or component and can tailor maintenance activities based on the specific performance of certain batteries across a wide range of sites.

A remote monitoring service provider may also have engineers on staff to systematically analyze data in real time. Through this process they could, for example, recognize if an emergency generator has started and is providing power, but at the wrong time and for the wrong reason. They would have the data to not only identify this issue, but also pinpoint the probable cause.

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SOURCE: http://www.batterypoweronline.com